FAQs2025-03-11T17:18:51+01:00

Everything you need to know

FAQs

In this section we answer the most common questions about our artisan products, the production process and the services we offer. If you can’t find the answer you’re looking for, we’d be happy to help. Do not hesitate to contact us for more information or to answer any questions.

How can I contact you?2025-03-11T13:10:01+01:00

You can write to us through our contact form, by email or call us directly. We will be happy to assist you!

Do they offer discounts for large orders?2025-03-11T13:09:47+01:00

Yes! If you want to place an order for events or restaurants, contact us and we will offer you special conditions.

What happens if my order arrives in bad condition?2025-03-11T13:09:34+01:00

If your order arrives with any damage, take photos and contact us within 24 hours to manage the incident.

Can I modify or cancel my order?2025-03-11T17:22:09+01:00

If your order has not yet been shipped, you can contact us to make changes or cancellations.

Do you have pork-free options?2025-03-11T13:09:02+01:00

Yes! We have turkey jerky as an alternative for those who prefer to avoid pork.

What is the difference between sausage and fuet?2025-03-11T13:08:40+01:00

Longanissa has a longer curing process and a thicker size, while fuet is thinner and has a more tender texture.

Do your products contain gluten or lactose?2025-03-11T13:08:26+01:00

Most of our products are gluten-free and lactose-free, but you can always consult the product sheet for more information.

How should I store sausages and hams?2025-03-11T13:08:11+01:00

Cured sausages should be stored in a cool, dry place, while soft sausages should be refrigerated. Hams are best stored hanging or on a rack at room temperature.

Are your products artisanal?2025-03-11T13:07:51+01:00

Yes, all our sausages and hams are made following traditional techniques and with selected top quality ingredients.

Can I track my order?2025-03-11T13:06:57+01:00

Yes! Once we ship your order, you will receive an email with the tracking number so you can monitor the status of your shipment.

Can I track my order?2025-03-11T13:05:58+01:00

Yes! Once we ship your order, you will receive an email with the tracking number so you can monitor the status of your shipment.

What is the shipping cost?2025-03-11T13:05:44+01:00

The shipping cost is calculated based on weight and destination. Check your cart before completing your purchase to find out the exact amount.

How long does it take for my order to arrive?2025-03-11T13:05:33+01:00

The delivery time is 24-72 working hours, depending on the destination and order volume.

Where do you ship to?2025-03-11T13:04:20+01:00

We ship throughout the peninsula. If you need shipping outside this territory, contact us to consult options.

How can I place an order?2025-03-11T13:04:02+01:00

You can place your order directly through our online store. Add the products to the cart, follow the purchase steps and complete the payment securely.

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